Your Room Alert notifications may be impacted if:

• You have alerts configured locally in the device’s web interface or in Room Alert Manager.
  (Alerts configured in Room Alert Account are not impacted.)
• You use hosted Microsoft 365 email.
• You have Basic Authentication settings saved.

(If you use on-premise Microsoft Exchange Server or use another SMTP provider, this change does not impact you.)

If you are impacted, here’s three workarounds:

The post Maintaining Email Alerts After Microsoft 365 Basic Auth Deprecation appeared first on AVTECH.

You may create alerts for your Room Alert Monitor in your Room Alert Account by following the same basic workflow each time:

1. First, select the sensor(s) you wish to apply a threshold to.
   • If your account is at the Enterprise level or higher, you may select multiple sensors to create multiple alerts at once.
2. Next, define your threshold.
3. Then configure your alert action(s).
4. Finally, define alert details like Name, Tags, and Timezone.

Follow the instructions in the tabs below to create an alert through your Room Alert Account:

Start a new alert.

1. Log in to your account at RoomAlert.com.
   • In order to create alerts, you must log in as an Administrator or Operator. For more information, please see the “Types of user roles” section of our FAQ, How To Manage User Access To Your RoomAlert.com Account.
2. Select Alerts from the navigation bar to the left.
   • This opens the Alerts List.
     
3. Select New Alert to start the process.
   
4. The Configure New Alerts form will open.

First, select your sensor(s).

1. In the Sensors section, review the table of available readings.
   • Each row represents a sensor channel.
     
2. (Optional) Use filters to narrow down the list and find the sensors you’re looking for.
   • Use the pagination controls above the table or the cog icon to adjust how many results are displayed and which columns are visible.
3. Click the plus icon next to a reading to add it to your alert.
   • After selecting your first sensor, the table will filter to show only readings of the same type.
4. (Optional for Enterprise level accounts and higher) Select additional sensors.
   • Separate alerts will be created for each selected sensor.
5. Review the selected sensor(s) in the panel above the table:
   
   • A graph shows the last 24 hours of data for each selected sensor.
     • If a sensor doesn’t have 24 hours of data logged (for example, if it’s been unplugged), that’s ok; you can still create an alert for it.
6. Click Next.
   

Next, define your thresholds.

1. The Thresholds section appears next.
   
2. Choose how your threshold will be applied:
   • Independent – Each alert has its own threshold that can be edited individually later.
   • Shared – A reusable threshold that updates all linked alerts when edited.
3. Define your threshold conditions (operator and value) or select a saved threshold.
4. Click Next.
   

Then, configure alert actions.

1. The Actions section appears next; in this section, you define who gets notified and how.
   
2. Select an existing Notification Group or click Create New Group.
   • If you’re creating a new group, add as many recipients as you want in a single notification group.
   • You may add notification methods like emailing a user on the account or another email address, sending SMS to a user with mobile number saved to their account, sending push notifications to a user with the mobile app installed, and sending an HTTP Post.
3. (Optional for Professional level accounts and higher), you may also configure the following:
   • Delay the notifications.
     • Set an interval to wait. The notification will only send if the alert is still triggered after the delay period.
   • Configure the action to Repeat.
     • This send reminder notifications while an alert remains triggered and unacknowledged.
     • Select the interval at which you’d like the reminders to send.
     • If you’d like, you can set a maximum number of reminders.
   • Apply a saved or new Quiet Time Schedule.
     • This defines times when the notifications should not get sent.
   • Apply a saved or new Message Template.
     • Edit the contents of the email or SMS message sent when the alert triggers and clears.
4. (Optional for Professional level accounts and higher) Repeat step 2 & 3 to add additional actions to your alert.
5. Click Next.
   

Finally, define your alert details.

1. The Alert Details section appears next.
   
2. Enter or edit the Alert Name (a suggested naming convention is provided).
   • If you are creating multiple alerts, it’s important to include Keywords to ensure your alerts get unique names.
3. (Optional) Add an existing Tag or type to create a new tag.
4. Confirm or adjust the Timezone.
5. (Optional) Include additional sensor readings in notifications for extra context.
   • If you are creating multiple alerts, additional sensors cannot be linked at this step. Instead, you can link additional sensors to each alert after it has been saved.
6. Click Next.
   

Review and create your alert(s).

1. Review the summary of alert(s) that will be created.
2. If changes are needed, either click the pencil icon to edit a section or click the button to Go back and make changes.
3. Click Create Alert(s) to save.
   

The post How To Create Alerts In Your RoomAlert.com Account (VIDEO) appeared first on AVTECH.

Room Alert MAX is designed to provide reliable coverage for areas up to 10,000 square feet under typical indoor conditions. Actual range can vary based on the environment; open spaces may exceed this distance, while dense building materials such as brick and concrete reduce signal reach.

Unobstructed

With minimal obstructions between the sensor and Base Station, the signal strength remains strong up to 150’ (45 m).

Estimated Range Reduction by Obstacle Type

*dB loss cannot be converted into an exact number of feet because signal behavior is non-linear and highly dependent on the environment.

Other Factors That Can Affect Signal

• Metal objects like cabinets or shelving can reflect or absorb signals.
• People moving around can cause drops in signal strength.
• Interference from nearby Wi-Fi routers can slightly reduce range.

Best Practices To Maximize Range

• Position the Base Station and the sensor/adapter so that their logos face each other.
• Place devices in a way that minimizes the number of walls or large objects between them.
• Mount devices away from shelves, machinery, or other sources of interference.

The post How Physical Obstacles Impact Room Alert MAX Wireless Range appeared first on AVTECH.

Follow these instructions to configure BACnet on your Base Station:

1. First, open the Base Station’s web interface.
   You may do this by typing its IP address directly into your browser’s URL.
   For help, please see How To Discover A Room Alert Monitor & How To Open Your Room Alert Monitor’s Built-in Web Interface.
2. Log In to the web interface.
   For help, please see How To Access A Room Alert Monitor’s Password-Protected Pages.
3. Navigate to Settings → BACnet.
   
4. Check Enabled and fill-in the following BACnet Device Settings:
   • In Device Instance, enter a unique number to identify this device on the BACnet network.
   • In Network Number, enter the BACnet network identifier assigned to this segment of your system.
   • In APDU Timeout, you may keep the default value of 3000 milliseconds or enter a different value to adjust
     the amount of time the device waits for an acknowledgment of a confirmed request.
   • In Number of Retries, you may keep the default value of 3 or enter a different value to change how many times the device attempts to send a confirmed request if no acknowledgment is received.
5. (Optional) In Foreign Device Registration, check Enabled to allow the device to communicate across subnets via your BACnet Broadcast Management Device (BBMD).
   • In BBMD Address, enter the IP address or hostname of your BBMD.
   • In BBMD UDP Port, enter the UDP port number used by the BBMD device. The default is 47808, a commonly-used port.
   • In Registration Interval, you may keep the default value of 300 seconds or enter a different value to adjust how often the device re-registers with your BBMD.
6. Select Save at the bottom of the page.

The post How To Configure BACnet On Room Alert MAX appeared first on AVTECH.

*Note that Room Alert MAX devices are not yet supported in Room Alert Manager.

Before You Begin

First, let’s make sure Room Alert Manager is the right choice for you…

• Review your monitoring options: An Overview Of Room Alert Monitoring Platforms.

• Review the software’s requirements: System Requirements & Browser Compatibility for Room Alert Products & List Of Ports Required By Room Alert Products.

Getting Started

These guides will help you configure the basics…

1. First, download and install Room Alert Manager. These guides show you how: How to Download Firmware & Software from Your RoomAlert.com Account & How To Install Room Alert Manager.
2. Then access the software: How to Access Room Alert Manager’s Web Interface.
3. Next, discover your Room Alert Montior(s): How To Discover Devices With Room Alert Manager.
4. Now you can configure alerts & view sensor data: How To Create Alerts In Room Alert Manager & How To Graph Your Room Alert Sensor Data.

Best Practices

Start smart! We highly recommend taking the following steps…

1. Set up an external database to store your historic sensor data: How To Configure Room Alert Manager To Write To An External Database.
2. Configure the software to only keep the data you need: How To Configure Data Retention Settings In Room Alert Manager.
3. Periodically backup your settings: How To Export And Import Your Room Alert Manager Settings.

Security

Options for securing the software…

1. Configure users with desired roles, and assign them to device groups: How To Configure Users In Room Alert Manager & How To Configure Device Groups In Room Alert Manager.
2. Configure software Security Settings: How To Manage Security Settings In Room Alert Manager.
3. Use MFA: How To Use Multi-factor Authentication In Room Alert Account & Room Alert Manager.
4. Install a custom certificate: How To Use An SSL Certificate With Room Alert Manager.

The post Getting Started With Room Alert Manager appeared first on AVTECH.

Room Alert MAX supports the following types of Wi-Fi networks:

• WPA2 Personal, WPA2 Enhancements
• WPA2 Enterprise
• WPA3 Personal
• Mixed Mode (WPA/WPA2)
• WPA3 Personal Transition Mode (WPA2/WPA3)

Follow these instructions to connect your Base Station to Wi-Fi:

1. First, open the Base Station’s web interface on your Ethernet network.
   You may do this by typing its Ethernet IP address directly into your browser’s URL.
   For help, please see How To Discover A Room Alert Monitor & How To Open Your Room Alert Monitor’s Built-in Web Interface.
2. Log In to the web interface.
   For help, please see How To Access A Room Alert Monitor’s Password-Protected Pages.
3. Navigate to Settings → Wi-Fi Settings.
4. Wi-Fi is disabled by default. Click the toggle to enable it.
   
5. A list of available networks will populate; select your network from the list.
   
   • Select +Other Network to join a Wi-Fi network that is not currently visible or broadcasting its SSID (a “hidden” network).
6. In the Wi-Fi Network Config window…
   • Enter your credentials, which may include a username or just a passphrase, depending on the network’s security type.
   • In IP Configuration, choose either Automatic to get a DHCP address or Manual to configure a static IP on the Wi-Fi network.
     
7. Click Connect.
   
8. Your MAX Base Station will first test the connection to the Wi-Fi network and then attempt to connect to it.
   • You’ll see either a connection successful or failure message.
     
9. If the connection is successful, it will show as connected at the top of the networks list and in the Readings page.
   
10. (Optional) If desired, you may disconnect Ethernet once the device is connected to Wi-Fi.
    

The post How To Connect Your MAX Base Station To Wi-Fi appeared first on AVTECH.

Before you begin:

You may download the latest MAX firmware file from your account at RoomAlert.com. This FAQ shows you how: How to Download Firmware & Software From Your RoomAlert.com Account.

Follow these instructions to update your device’s firmware:

1. First, open the Base Station’s web interface.
   You may do this by typing its IP address directly into your browser’s URL.
   For help, please see How To Discover A Room Alert Monitor & How To Open Your Room Alert Monitor’s Built-in Web Interface.
2. Log In to the web interface.
   For help, please see How To Access A Room Alert Monitor’s Password-Protected Pages.
3. Navigate to Settings → Maintenance.
   
4. In Firmware Updates, you’ll find a link to the MAX firmware release notes on AVTECH.com
5. In Currently Running, you’ll see the firmware version currently applied to the device
   • Below that is a form for uploading new firmware files.
6. To upload new firmware, first click Choose File, and browse to the firmware file you downloaded.
7. Then select Upload.
8. A window will pop up that shows a progress bar.
   • It may take several minutes for the firmware update process to complete. Please don’t refresh the page during this process.
9. When the process completes, your MAX Base Station will reboot, and you may need to log in again.

The post How To Update Firmware On MAX Base Stations appeared first on AVTECH.

If your Room Alert MAX Base Station has not received any new data from a paired wireless sensor or Wired Sensor Adapter in more than 2 minutes, you’ll see a timestamp in the Readings page, like the one pictured below.

If 5 minutes elapses since the Base Station last received data, the sensor/adapter is considered Disconnected. If its configured to do so, the Base Station will send a Disconnection notification at this point.

The post When A MAX Sensor Is Considered Disconnected appeared first on AVTECH.

Follow these steps to pair a wireless sensor or Wired Sensor Adapter to your MAX Base Station:

1. First, open the Base Station’s web interface.
   You may do this by typing its IP address directly into your browser’s URL.
   For help, please see How To Discover A Room Alert Monitor & How To Open Your Room Alert Monitor’s Built-in Web Interface.
2. Log In to the web interface.
   For help, please see How To Access A Room Alert Monitor’s Password-Protected Pages.
3. Navigate to Settings → Sensor Connections.
   
4. Click the + Pair new sensor or adapter button.
   
5. In the first window that appears, enter the unit’s pairing PIN.
   
   • This 6-digit PIN can be found on the unit’s sticker.
     • For Wireless Temperature/Humidity sensors, this sticker is located inside the sensor’s battery compartment.
     • For Wired Sensor Adapters, this sticker is located on the bottom of the unit.
6. Click Next. The modal will progress to the next set of instructions.
   
7. Then, press the PAIR button on the bottom/back of the sensor/adapter to put it into Pairing mode.
   • You’ll know its in Pairing Mode when you see its LED begin to steadily blink.

You’ll know its in Pairing Mode when you see its LED begin to steadily blink .

8. Once the unit is in Pairing Mode, click Pair.
9. Your Base Station should discover the unit and pair with it.
   
10. You’ll see the unit’s name (the last 4 digits of its MAC, by default) appear in the list. A sensor/adapter placeholder will immediately appear in the Readings page; it may take a minute to load initial data.

Troubleshooting

If you’re having trouble pairing a sensor or Wired Sensor Adapter, it’s possible that the device is stuck in bonded mode. To check:

1. First, power-cycle the device—either by unplugging its power adapter and/or removing its batteries for a couple seconds.
2. Upon replacing the power adapter and/or batteries, the device’s LED will indicate its bonded status:
   • A single LED flash = the device is not bonded
   • 2 LED flashes = the device is bonded

You can see an example of the Bonded State here .

3. If the device’s status is bonded, you may reset it by holding-in its PAIR button until you see 3 rapid flashes, then release.
   • This means the bond has cleared.

You can see an example of the un-bonding LED pattern here

4. Retry the pairing process with your Base Station.

If you continue to have trouble pairing the sensor (or Wired Sensor Adapter), try bringing it closer to the Base Station.

Forget Sensor

Follow these steps to unpair a wireless sensor or Wired Sensor Adapter from your MAX Base Station:

1. First, open the Base Station’s web interface.
   You may do this by typing its IP address directly into your browser’s URL.
   For help, please see How To Discover A Room Alert Monitor & How To Open Your Room Alert Monitor’s Built-in Web Interface.
2. Log In to the web interface.
   For help, please see How To Access A Room Alert Monitor’s Password-Protected Pages.
3. Navigate to Settings → Sensor Connections.
   
4. In the list of paired sensors and adapters, locate the unit you wish to unpair.
5. Select the ellipses beside the desired unit, and then choose Forget.
   

The post How To Pair Sensors & Adapters To Your MAX Base Station appeared first on AVTECH.

In Room Alert Account, tags are customizable labels that you can apply to devices and alerts, making it easy to organize and manage your data.

Think of tagging as a way to group items or sort them into virtual folders based on criteria that matter to you—such as physical location, criticality, or responsible team.

Once tags are applied, you can filter device and alert lists accordingly and even save those filters as “Saved Searches,” allowing you to quickly access different views of your data.

For more information about Searches, please see How To Save Searches In Room Alert Account.

Tagging Items

Follow these steps to tag device(s) or alert(s):

1. First, find the item(s) you wish to tag within the Devices list or Alerts list.
2. Select the checkbox beside the desired device(s) or alert(s).
   • You may filter the list on various criteria and use the bulk checkbox above the list to select items in bulk.
3. Select the tag icon above the list to open the Update Tags modal.
4. Select any tags from the list that you wish to apply.
   • The list includes some default tags: Critical and Warning.
   • To create a brand new tag, first type the desired tag into the Search field. Then, toward the bottom of the modal, select Create tag “…”
5. Once you’ve selected your tag(s), click Apply Changes.

Tags can also be created through the Guidance → Tags page (see below for instructions).

Tags can also be applied to alerts from within the Create Alert form.

Managing Tags

Follow these steps to tag device(s) or alert(s):

1. First, navigate to the Guidance → Tags page.
2. Here, you’ll see a list of all the tags saved to your account, including the default tags: Critical and Warning.
   • Beside each tag is a count of the number of alerts and devices associated with that tag.
   • Clicking on a count opens the corresponding list with the tag applied as a filter.
3. From this page, you may edit or delete any tags. You may also create new tags that you later associate with device(s) and/or alert(s).

The post How To Tag Devices & Alerts In Room Alert Account appeared first on AVTECH.