{"id":29829,"date":"2026-03-01T18:13:55","date_gmt":"2026-03-01T23:13:55","guid":{"rendered":"https:\/\/avtech.com\/articles\/?p=29829"},"modified":"2026-03-02T20:12:49","modified_gmt":"2026-03-03T01:12:49","slug":"maintaining-email-alerts-after-microsoft-365-basic-auth-deprecation","status":"publish","type":"post","link":"https:\/\/avtech.com\/articles\/29829\/maintaining-email-alerts-after-microsoft-365-basic-auth-deprecation\/","title":{"rendered":"Maintaining Email Alerts After Microsoft 365 Basic Auth Deprecation"},"content":{"rendered":"\n<p>Microsoft 365 is in the process of disabling Basic Authentication for SMTP, a change designed to prevent non-human systems from sending email using basic credentials. This means devices and software configured to send email using a simple username and password may no longer be able to do so.<\/p>\n\n\n\n<p>Your Room Alert notifications may be impacted if:<\/p>\n\n\n\n<ul>\n<li>You have alerts configured locally in the device&#8217;s web interface or in Room Alert Manager. <br>(<em>Alerts configured in Room Alert Account are not impacted<\/em>.)<\/li>\n\n\n\n<li>You use hosted Microsoft 365 email.<\/li>\n\n\n\n<li>You have Basic Authentication settings saved.<\/li>\n<\/ul>\n\n\n\n<p><em>(If you use on-premise Microsoft Exchange Server or use another SMTP provider, this change does not impact you.)<\/em><\/p>\n\n\n\n<p><strong>If you are impacted, here&#8217;s three workarounds<\/strong>:<\/p>\n\n\n<div class=\"su-accordion su-u-trim\">\n\n\n<div class=\"su-spoiler su-spoiler-style-fancy su-spoiler-icon-plus su-spoiler-closed\" data-scroll-offset=\"0\" data-anchor-in-url=\"no\"><div class=\"su-spoiler-title\" tabindex=\"0\" role=\"button\"><span class=\"su-spoiler-icon\"><\/span>Option 1 \u2014 Direct Send (Internal Emails Only)<\/div><div class=\"su-spoiler-content su-u-clearfix su-u-trim\">\n\n\n\n<p><strong>Use this option if you only send alert emails within your own organization (same email domain).<\/strong><\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Steps to try Direct Send<\/h3>\n\n\n\n<ol>\n<li>Open your Room Alert device web interface or Room Alert Manager.<\/li>\n\n\n\n<li>Navigate to your SMTP email settings.<\/li>\n\n\n\n<li>Disable SMTP Authentication (no username or password).<\/li>\n\n\n\n<li>Set the SMTP port to 25.<\/li>\n\n\n\n<li>Save your settings and send a test alert.<\/li>\n<\/ol>\n\n\n\n<p>If your organization allows Direct Send, your alerts should deliver to internal recipients only.<\/p>\n\n\n\n<p><strong>Best Practice:<\/strong><br>Add an SPF record to your domain to improve deliverability and reduce spam filtering.<\/p>\n\n\n<\/div><\/div>\n\n\n<div class=\"su-spoiler su-spoiler-style-fancy su-spoiler-icon-plus su-spoiler-closed\" data-scroll-offset=\"0\" data-anchor-in-url=\"no\"><div class=\"su-spoiler-title\" tabindex=\"0\" role=\"button\"><span class=\"su-spoiler-icon\"><\/span>Option 2 \u2014 SMTP Relay (External Emails Allowed)<\/div><div class=\"su-spoiler-content su-u-clearfix su-u-trim\">\n\n\n\n<p><strong>Use this if you need to send alerts to recipients outside your domain.<\/strong><\/p>\n\n\n\n<p><em>SMTP Relay requires additional configuration in Microsoft 365, including a connector and a static public IP address.<\/em><\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Steps to set up SMTP Relay<\/h3>\n\n\n\n<ol>\n<li>Confirm your network has a static public IP address.<\/li>\n\n\n\n<li>In Microsoft 365 \/ Exchange Online:\n<ul>\n<li>Create a Connector that allows your device to relay email.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>In your Room Alert device or Room Alert Manager:\n<ul>\n<li>Keep SMTP Authentication disabled<\/li>\n\n\n\n<li>Use port 25<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Send a test alert to an external email address.<\/li>\n<\/ol>\n\n\n\n<p>For Microsoft\u2019s official guidance, search for: \u201cConfigure mail flow using connectors in Exchange Online.\u201d<\/p>\n\n\n\n<p><strong>Best Practice:<\/strong><br>Add an SPF record that includes your static IP to avoid spam filtering.<\/p>\n\n\n<\/div><\/div>\n\n\n<div class=\"su-spoiler su-spoiler-style-fancy su-spoiler-icon-plus su-spoiler-closed\" data-scroll-offset=\"0\" data-anchor-in-url=\"no\"><div class=\"su-spoiler-title\" tabindex=\"0\" role=\"button\"><span class=\"su-spoiler-icon\"><\/span>Option 3 \u2014 Use Room Alert Account (Recommended)<\/div><div class=\"su-spoiler-content su-u-clearfix su-u-trim\">\n\n\n\n<p><strong>If your devices are connected to Room Alert Account, you can avoid SMTP configuration entirely. Room Alert Account includes its own secure mail server to send alert notifications on your behalf.<\/strong><\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Steps to use Room Alert Account for alerts<\/h3>\n\n\n\n<ol>\n<li>Log in to your Room Alert Account.<\/li>\n\n\n\n<li>Navigate to <strong>Alerts<\/strong>.<\/li>\n\n\n\n<li>Create or edit an alert for your device\/sensor.<\/li>\n\n\n\n<li>Attach recipients and notification actions.<\/li>\n<\/ol>\n\n\n\n<p>For full instructions, see this guide and video walkthrough: <strong><a href=\"https:\/\/avtech.com\/articles\/223\/\" target=\"_blank\" rel=\"noreferrer noopener\">Create Alerts in RoomAlert.com<\/a><\/strong><\/p>\n\n\n\n<p><strong>Benefits of this method<\/strong><\/p>\n\n\n\n<ul>\n<li>No SMTP credentials required<\/li>\n\n\n\n<li>Centralized alert management across multiple devices<\/li>\n\n\n\n<li>Easier to configure and maintain<\/li>\n<\/ul>\n\n\n<\/div><\/div>\n\n\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Microsoft 365 is in the process of disabling Basic Authentication for SMTP, a change designed to prevent non-human systems from sending email using basic credentials. This means devices and software configured to send email using a simple username and password may no longer be able to do so. Your Room Alert notifications may be impacted [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0},"categories":[2,287],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v15.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/avtech.com\/articles\/29829\/maintaining-email-alerts-after-microsoft-365-basic-auth-deprecation\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Maintaining Email Alerts After Microsoft 365 Basic Auth Deprecation - AVTECH\" \/>\n<meta property=\"og:description\" content=\"Microsoft 365 is in the process of disabling Basic Authentication for SMTP, a change designed to prevent non-human systems from sending email using basic credentials. 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